Im pretty sure that the case itself will be replace if it fails but the iphone isnt covered by the warranty. My iphone 5c cracked in my lifeproof will they replace my phone. How may i receive a warranty replacement if i purchased my case at a retail store. They have also started refusing to replace my cases that are. In the last few weeks, people keep telling me they cant hear me. The side with the mute switch then push the phone into place. Help anyone else having issues with the lifeproof case.
I recently upgraded my phone and gave her the old model to replace the cracked one she owned, along with a case to protect it. Thats we offer a 1 year warranty against defects in material or workmanship. We may ask you to send us a photograph of your product to validate the claim and, in some cases, we may ask that you return the product to otter for inspection. No your phone will not crack with a lifeproof case protected by the four proofs. Waterproof your phone can be submerged in six feet of water in this case. This is done via a full authorization for the amount of the purchase and is merely a security measure we use to protect your financial information. In this case, you can restart or reboot your phone.
In this video you will learn how to replace your iphone 6s screen when it is cracked or broken. I purchased this overpriced product because i was under the impression that my phone would be protected. Very thankful i bought a lifeproof case only to have the glass crack on the back of my xr. Not so much pissed about the phone as much as i am about the customer service i received at lifeproof. Upgrade eligible but phone screen has some cracks reddit. Is your cell phone case blocking signals and messing with. Ive seen a lot of cracked phones come out if lifeproof cases. When i contacted lifeproof to let them know, they basically said you should always have phone insurance along with the case. Lifeproof cases completely protect your phone from even the tiniest. If you receive a damaged lifeproof product, notify the delivery company immediately. Lifeproof is dedicated to bringing you, our customer, the latest technology in high quality waterproof and dropproof cases and accessories. Dropped my phone on the edge the first week with this case and it instantly cracked.
So i have an otterbox commuter case for my iphone 5. Particle protection no dirt, sand or dust particles can find their way to your phone or under your screen. After installing my screen mysteriously cracked all by itself within 24 hours. How long is my lifeproof product under warranty and whats covered. I took off the case and they all said its much better.
If you are prone to cracked or broken screens the lifeproof fre is the clear choice for you. After a fall of not even three feet my phone cracked while inside the case. And if my family hadnt tortured it enough, i decided to use my lifeproof protected phone in the middle of a blizzard to check my email, play some games and make a phone. Click here to view instructions on how to capture a screenshot with your device. So, should your phone case be otterbox or lifeproof. For the safety of our employees and our community, otter products is operating at a reduced capacity. Please allow up to 15 business days after receipt of your return for your credit to be.
Lifetime of the product, which is five 5 years from the original date of purchase of the product by a customer from an otterauthorized dealer. I have the galaxy s7 and it is already acting glitchy with the screen having bars running across it and honestly i would like to go back to the iphone now after this experience. Lifeproof will protect your iphone 5 from all the elements. I recently got and i phone 6 plus and went and got the lifeproof nuud case. I dropped my iphone in my life proof case and it cracked so bad that i could no longer use it. The product youve selected cant be completed through an online warranty submission. You can expect significant delays in communication, fulfillment, and shipment of purchases, returns, and warranty claims. You did of course read the warranty that came with your lifeproof case, correct. But of course, theres one way to buoy both your spirits and your iphone the lifeproof lifejacket for iphone 55c5s. If you have insurance, the best and seems like the only option. In my former life as an apple store employee, i heard similar tales of damaged devices over. But, that is not the case with this case on my phone. Is there a way to fix this crack, and if not will it affect my phone if it drops.
All lifeproof products purchased from lifeproof may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase. But apple cannot replace a damaged device under warranty. Both lifeproof cases and otterbox cases are waterproof and have many builtin protections. Oct 19, 2018 all finalist cases protected the phone from a cracked screen, which was good, because i used my phone as the tester. For her birthday, julias friend bought her a lifeproof fre case for her new phone. Please contact a customer service agent at 18885330735.
Lifeproof isnt to be singled out in the matter, either. Cracked screen repair is only available in select markets for certain devices. Once you are logged in, you can find your order number in the order history section within the my account area. If not better go to their website and start reading from the top. Lifeproof nuud case cracked screen on i phone 6 plus nov 24. Today marked the first time ever taking my phone out to wipe down the lifeproof screen and i find that my phone back is cracked in multiple places. I have the big defender otter box case on my iphone 5 and today i was holding it at waist height and dropped it onto gym floor. Of course, the first moment she took the case off she dropped the phone on the concrete, and the screen cracked. If my iphone screen cracked with a lifeproof case on, will. Plus, fre is waterproof, dirtproof, snowproof and dropproof, so your phone withstands any environment. Mar 30, 2014 the day i got my iphone i put it in my lifeproof case. Jul 02, 2012 if you have a phone or a gadget with a cover that comes off, take it off, and take out the battery, the sim card, and anything else that can easily be removed.
When my husband asked me what case i was putting on my phone, i only had one word to say. Early today i cracked my phone and i had my phone inside the case and its cracked very badly. Lifeproof iphone case people cant hear what im saying. You can find your order number when you login to your otterbox. This is because if you can change your phone if it cracks, some people will buy the lifeproof case after spoiling their phone and use that to claim for a repair.
Lifeproof is popular for manufacturing phone and tablet cases that it says are waterproof, dirt proof, snow. They activated my eligibility to upgrade today, but they said my phone being cracked invalidated the ability to hand the phone in. All apo and fpo orders will be shipped via the fedex smartpost. It landed on the front screen and when i picked it up it was shattered, through the screen protector on the case, and the tough screenlcd doesnt work anymore wither. Once i opened the case, i saw some damaged the case.
I took my lifeproof fre case off my iphone 7 plus to do a retinue waterproof inspection. For those who have not yet heard of it, lifeproof makes waterproof to 6. Built with topshelf materials and an ergonomic design, the lifejacket keeps your iphone 55c5s buoyant and afloat, delivers maximum shock protection and allows full access to your iphone s every feature, function, and. I bought the phone in january and used the lifeproof case from the moment i opened my phone from the package.
One 1 year two 2 years for products purchased in the emea region from the original date of purchase of the product by a customer from an otter. Please contact a customer service agent at 18556887269. When installing the phone make sure the switch is in an even line with the case. Now, i in no way expected them to reimburse or cover any portion of my phone repair. I have had several lifeproof cases and they have protected my phones pretty well but they did fall apart fairly quick. Help lifeproof registration total water protection. People are telling me since i had my phone in my case they you guys replace it. Lifeproof case did not protect my phone from a fall dec 05. At the end of the night i was lucky a bouncer found my phone. Thats why you need to have the best case and screen protector for your cell phone. Lifeproof fre for iphone 6 plus6s plus features a builtin screen cover that shields the touchscreen and keeps the elements out. Shockproof you phone can be dropped from six feet in the air without a crack or a scratch. If only your lifeproof case is damaged, see our warranty page. Your sole and exclusive remedy for any breach by lifeproof of this limited warranty, and lifeproof s sole and entire liability for such breach, is, at lifeproof s option, to repair or replace the defective lifeproof product or, if the warranty claim is submitted during the first thirty 30 calendar days of the warranty period, refund the.
Lifeproof fre for iphone 6, cracked case pissed consumer. Available as gsm or cdma 16, 32, or 64 gb silver, gold, and space gray. Many of the usual phone issues on tour can be avoided with this case. Now try your phone in several different situations, constantly checking the quality of phone signals. I received my phone case via post office mail i had a small amount of problem getting my phone installed in it it is a great phone case my son introduced me to lifeproof cases 2 phones ago. Lifeproof faqs frequently asked questions lifeproof. However, if you enjoy the usability of your screen and the overall profile of your iphone without a case, the lifeproof nuud is right for you. With an ideal fusion of durability, functionality and style, it offers protection from water, dirt, snow and shock without adding on unnecessary bulk.
I just dealt with that because i thought my phone was protected. The lifeproof next case for the iphone 8 plus7 plus. If your registered phone or tablet is damaged, click service request below. I chose lifeproof and i must say it kept my phone like new when i did my trade in for the ipbone x. Lifeproof is truly the best cover i have ever owned. To take advantage of this service, please enter either apo or fpo in the city field. Successful feats of protection aside, i did run into a few minor issues. The product you selected cant be completed through an online warranty submission. Anyone else have this problem where all of the sudden, no one can hear you. Repair of this device is similar to the previous models, and requires screwdrivers and prying tools.
This is because if you can change your phone if it cracks, some people. If only your lifeproof case is damaged, see our warranty page service request. Use your device to capture a screenshot of your lifeproof order number. The repair pricing in this chart applies only to screen damage. I love lifeproof phone cases for keeping my phone safe. My iphone 5c cracked in my lifeproof will they replace my. I dreaded that my new phone had to be replaced but to my surprise the screen was not cracked and there was no water or beer damage, lol. Blackweb clear rugged phone case with rotating holster for. Dropped my phone in a lifeproof case and my screen shattered. I bought my lifeproof fre about a year ago for my galaxy s9 and i live in hawaii inwas on the beach the tide ripped my phone into the ocean and when i pulled it out my case was properly sealed and shut so when i unscrewed my charge spot and my aux. We kindly ask for your patience and grace, as operations are delayed. Unless im decked out for a lengthy tour, i usually just keep my phone in an exterior pocket of whatever bag im carrying.
However, when i got home, and unpacked the car, the phone while in the lifeproof fell out of my pocket approximately 4. Apple warns iphone x owners that if your iphone x has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be. How to dry out your phone and waterproof it abc news. On my 3 previous purchases of lifeproof, i used to drop my phone and i never had any damage to my phone or screen. Your lifeproof case and lifeproof accessories are covered by a full 30day satisfaction guarantee policy. Because in terms and conditions they state that they are not liable for any damage to your iphone while using the case.
The lifeproof nuud case for apple iphone 5 and 5s will keep your smartphone safe from everyday mishaps like dropping it on the floor or getting in wet. Dropped my phone in a lifeproof case and my screen. Has anyone ever had a device replaced by lifeproof. I bought my lifeproof fre about a year i bought my lifeproof fre about a year ago for my galaxy s9 and i live in hawaii inwas on the beach the tide ripped my phone into the ocean and when i pulled it out my case was properly sealed and shut so when i unscrewed my charge spot and my aux mic spot it drained water.
Goto guide to keep your lifeproof case clean from bacteria. Please call us if you have trouble logging into your otterbox. If you registered your lifeproof case lifeproof, in some cases, can replace it. Lifeproof does not warrant, and is not responsible for, any smart phone or. Oct 17, 2014 for those who have not yet heard of it, lifeproof makes waterproof to 6. Do not discard any of the box, shipping label, packing material, or broken items. The apple iphone 5s was announced on september 10, 20. This is my phone after two years in a lifeproof case. Lifeproof next case for iphone 8 plus7 plus verizon. Broken phone on next plan if my phone breaks and i have insurance and im on the next plan, do i have to get the same phone i had or can i choose to get a different one. Click below to contact customer service and to see list of frequently asked. This video is a simple and quick fix to a broken rear glass of an iphone x. Lifeproof fre for iphone 6 plus6s plus opens up a world of exploration for you and your phone.
Whether we can repair your cracked screen will be determined upon inspection of your device. I had no problems until i dropped it 2 days ago from about 3 feet and the plastic on the case cracked slightly on the side. Now i have to go spend money to have the screen repaired. There were no rocks or anything coming out of the concrete, it just simply fell on its corner, and shattered the screen. This is 3 tomes thicker than my lifeproof, with more protective materials. I just wished i had followed my instinct and bought my lifeproof at the time i purchased my new phone and i would not have a cracked screen today. Had this case since ive had my iphone, about a year. I would recommend getting a replacement phone through apple, otherwise you will void your warranty and i couldnt tell you how many times people come in with more problems after having a 3rd party replace screens. Simple and quick fix for a rear glass cracked iphone x. Make a phone call in all the normal settings you use the phone at, i. The delivery company must pick up the damaged goods and provide you with a claim number. If a material or workmanship defect arises with regard to any lifeproof product, and a valid claim is received within the warranty period, lifeproof will 1 repair the lifeproof product using new or refurbished parts or 2 replace the lifeproof product with a new or refurbished lifeproof product.
It starts having a spazz attack and clicks on random stuff by itself. Do i need to complete any steps prior to registering my phone and case for. If you wanted replacement due to damage, you need to have gotten cell phone insurance, and paid the premium. This is because if you can change your phone if it cracks, some people will buy the lifeproof case after spoiling their phone and use that to claim. Based on our time with both these waterproof iphone cases, we give our hat tip to the nuud mostly because were not a big fan of plastic screen protectors especially ones like the ones on the lifeproof fre.
This is my phone after two years in a lifeproof case gearjunkie. Jun 09, 2017 i love my wife, but boy is she clumsy. If you have any other damage to your iphone, youll pay additional costs. Otter products, llc dba otterbox and its affiliated companies worldwide collectively, otter warrants its products collectively, the products against defects in manufacturing, material, or workmanship under normal use and service for their applicable warranty periods, subject to conditions contained in. My screens are usually cracked, the corners of the phone are usually damaged, and have scratches all over the phone.
Please allow up to 15 business days after receipt of your return for your credit. Your order number was emailed to you from lifeproof at time of purchase with the subject line your order no. You can get an out of warranty replacement for the phone from the apple store. Had a lifeproof case for at least 3 years now and never had any problems yet. The lifeproof fared better than my gloveless fingers. At this time, cracked screen repair is not an available option. How to fix apple iphone 6s cracked screen phone screen. Yesterday i was taking the case out of my phone and the outer plastic cracked, not a big one its from the right side to where the space is for the apple logo.
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